Crystal Cruises Customer Service Excellence Training

June 14th - July 22nd 

Purpose

The purpose of this training is to impart the fundamentals of concierge service to participants to result in customer service behaviours consistent with luxury cruise brands. 

Who should attend?

All industry partners consisting of: 

  • Hotel Workers
  • Taxi Drivers
  • Hair Braiders 
  • Lifeguards
  • Tour Guides
  • Bus Drivers
  • Staw/Craft Vendors 
  • Food/Drink Vendors
  • Artisans
  • Jet-ski Operators 

Learning objectives

By the end of this session participants will be able to:

  • Align with the Crystal Cruises Customer Brand Service Standards
  • Demonstrate professional communication skills
  • Explain the between nonpolitically and politically correct language
  • Seamlessly navigate customer service recovery
  • Deliver all-inclusive service across a diverse variety of guest
  • Demonstrate an awareness of current COVID 19 guest engagement protocols
  • Consistently deliver exceptional, authentic and world-class products

Presenters

kirkland pratt

Kirkland Pratt

Director, Industry Training Department, BMOTA
simmone bowe

Simmone Bowe

Director of Human Resources, BMOTA
karenda swain

Karenda Swain

Manager, Grand Bahama Development Department, BMOTA
beverly hamilton davis

Beverly Hamilton-Davis

Assistant Manager, Industry Training Department, BMOTA
samantha cartwright

Samantha Cartwright

Assistant Manager, Industry Training Department, BMOTA
denison balfour

Dennison Balfour

Coordinator, Industry Training Department, BMOTA
tarran simms

Tarran Simms

Coordinator, Sustainable Tourism Department, BMOTA
quinton nixon_2

Quinton Nixon

Sr. Executive, Industry Training Department, BMOTA
deborah young

Deborah Young

Sr. Executive, Eleuthera Tourist Office, BMOTA
gina turner

Gina Turner

Sr. Executive, Guest Services, BMOTA
anthony ryan

Anthony Ryan

Public Analyst, Department of Environmental Health Services
craig mortimer

Craig Mortimer

Manager, Tourism Development Corporation