Crystal Cruises Customer Service Excellence Training

June 14th - July 22nd 

Purpose

The purpose of this training is to impart the fundamentals of concierge service to participants to result in customer service behaviours consistent with luxury cruise brands. 

Who should attend?

All industry partners consisting of: 

• Hotel Workers
• Taxi Drivers
• Hair Braiders 
• Lifeguards
• Tour Guides
• Bus Drivers
• Staw/Craft Vendors 
• Food/Drink Vendors
• Artisans
• Jet-ski Operators 
  
  

Learning objectives

By the end of this session participants will be able to:

• Align with the Crystal Cruises Customer Brand Service Standards
• Demonstrate professional communication skills
• Explain the between nonpolitically and politically correct language
• Seamlessly navigate customer service recovery
• Deliver all-inclusive service across a diverse variety of guest
• Demonstrate an awareness of current COVID 19 guest engagement protocols
• Consistently deliver exceptional, authentic and world-class products